Expert Support for GCE Medical Devices
Customer product support is a vital aspect of ensuring customer satisfaction and loyalty. Effective product support encompasses various elements, including troubleshooting, technical assistance, and guidance on product usage.
It involves providing prompt and knowledgeable responses to customer inquiries, whether through phone, email, chat, or in-person interactions. We cover all GCE Medical Devices - hospital equipment, portable oxygen concentrators, medical valves.
Engage with your regional office
If you need to return your portable oxygen concentrator (POC), please fill out this form to initiate a Return Merchandise Authorization (RMA).
Customer service and safety are very important to us. We provide our customers with customer support through our local distributors, GCE sales offices, contracting local service centers or GCE training tailor-made according to customer needs.
GCE is a leader in its field and is uniquely positioned to deliver comprehensive training programs to healthcare personnel using our medical devices. The training programs are insightful and designed to enable participants to learn at their own pace, the modules include;
For more information, please contact med.maintenance@gcegroup.com
GCE gas products are designed, produced, used & eventually repaired under CE Marking or medical MDD Directive / MDR (when applicable).
Any repair & maintenance on GCE product must be recorded. These record sheets have to be sent via email to:
med.maintenance@gcegroup.com (for Medical products)
The record sheet template provided during the GCE training should be used. It should include:
When submitting any GCE product for repair or maintenance using this form, you agree to the following:
Our intent is to offer quick and high quality service as well as to protect the health of our staff. Therefore we kindly ask for your understanding that we can only accept the return of our units and their corresponding accessories with a completed declaration. If this declaration is missing we reserve the right to refuse and return the equipment at the customer’s expense.
GCE Medical serves as the healthcare arm of the GCE Group, providing gas control solutions for pre-hospital, hospital, emergency, and home care medical settings.
Our portfolio encompasses a wide range of essential equipment, including medical regulators, gas manifolds, oxygen concentrators, ambulance panels, and emergency equipment. With a focus on safety and reliability, GCE Medical is committed to providing innovative solutions that enhance patient care across the healthcare continuum.
GCE Speciality caters to the exacting high-purity sectors such as pharmaceuticals, laboratories, automobiles, and semiconductor manufacturing.
Our extensive portfolio includes precision regulators, manifolds, and other specialized products.
GCE Speciality has a strong focus on purity and precision to meet the stringent standards of the high-purity industry.
GCE Industrial specializes in manufacturing industrial gas control equipment, offering a wide range of solutions for diverse applications.
Our portfolio includes regulators, valves, central gas supply systems, cutting and welding torches and equipment, welding consumables, and safety gears. At GCE Industrial, safety and reliability are paramount, ensuring that our customers can trust our products for their industrial needs.
Welcome to our frequently asked question page. If you have any doubts about correct use or repair of any GCE product and the problem is not stated below, please do not hesitate to contact us.
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GCE Group
Turmstrasse 30
6321 Steinhausen
Zug
Switzerland