Category background


Expert Support for GCE Medical Devices

Support introduction

Customer product support is a vital aspect of ensuring customer satisfaction and loyalty. Effective product support encompasses various elements, including troubleshooting, technical assistance, and guidance on product usage.

It involves providing prompt and knowledgeable responses to customer inquiries, whether through phone, email, chat, or in-person interactions.

Talk to your Regional office

Reach out for support today!

Engage with your regional office

Your Regional Office

Our training

Customer service and safety are very important to us. We provide our customers with customer support through our local distributors, GCE sales offices, contracting local service centers or GCE training tailor-made according to customer needs.

GCE is a leader in its field and is uniquely positioned to deliver comprehensive training programs to healthcare personnel using our medical devices. The training programs are insightful and designed to enable participants to learn at their own pace, the modules include;

  • Safe handling and management of medical devices
  • Maintenance, Service and Repair
  • Medical gases
  • Special applications

For more information, please contact

Our support

Repair & Maintenance Records Feedback

GCE gas products are designed, produced, used & eventually repaired under CE Marking or medical MDD Directive / MDR (when applicable).

Any repair & maintenance on GCE product must be recorded. These record sheets have to be sent via email to: (for Medical products)

The record sheet template provided during the GCE training should be used. It should include:

  • Serial number or batch number
  • What was done
  • By who & when.

When submitting any GCE product for repair or maintenance using this form, you agree to the following:

  • That only GCE Authorized Persons with valid certification, perform repairs or maintenance on products which they were validated for.
  • To follow at all times GCE Instructions For Maintenance (IFM) or GCE special written instructions.
  • To contact GCE local coordinator or trainer for any questions or documentation.
  • To use only GCE original spare parts.
  • As well as GCE Instructions, to be responsible to apply any local applicable regulations (in particular but not limited to: labor and safety regulations, informing and training your own customers).
  • As part of the mandatory feedback for CE Marking and to ensure the GCE warranty, please provide GCE with a record sheet of all repairs and maintenance using the agreed-upon document format.
  • To keep a copy of this record for a minimum of 10 years.

Our intent is to offer quick and high quality service as well as to protect the health of our staff. Therefore we kindly ask for your understanding that we can only accept the return of our units and their corresponding accessories with a completed declaration. If this declaration is missing we reserve the right to refuse and return the equipment at the customer’s expense.

Who are GCE Group

Part of ESAB Corporation
GCE Group is a dynamic conglomerate, home to strong brands from around the world, organized into three divisional brands: GCE Medical, GCE Speciality, and GCE Industrial. We manufacture comprehensive gas control equipment for healthcare, industrial, and specialty gas applications.
Our end-to-end solutions are tailored to the unique needs of each sector. With a commitment to excellence and innovation, GCE Group is dedicated to shaping the future of gas control worldwide.
GCE main Logo
GCE Logo

GCE Medical serves as the healthcare arm of the GCE Group, providing gas control solutions for pre-hospital, hospital, emergency, and home care medical settings.

Our portfolio encompasses a wide range of essential equipment, including medical regulators, gas manifolds, oxygen concentrators, ambulance panels, and emergency equipment. With a focus on safety and reliability, GCE Medical is committed to providing innovative solutions that enhance patient care across the healthcare continuum.

Talk to us
GCE Logo

GCE Speciality caters to the exacting high-purity sectors such as pharmaceuticals, laboratories, automobiles, and semiconductor manufacturing.

Our extensive portfolio includes precision regulators, manifolds, and other specialized products.

GCE Speciality has a strong focus on purity and precision to meet the stringent standards of the high-purity industry.

Contact GCE Group
GCE Logo

GCE Industrial specializes in manufacturing industrial gas control equipment, offering a wide range of solutions for diverse applications.

Our portfolio includes regulators, valves, central gas supply systems, cutting and welding torches and equipment, welding consumables, and safety gears. At GCE Industrial, safety and reliability are paramount, ensuring that our customers can trust our products for their industrial needs.

Contact GCE Group

Questions we often get asked

Welcome to our frequently asked question page. If you have any doubts about correct use or repair of any GCE product and the problem is not stated below, please do not hesitate to contact us.

GCE Medical
GCE Industrial
GCE Speciality

Find our Products

Source our products wherever you are

You can have confidence in our global network

Find a distributor
GCE main LogoPart of ESAB Corporation

GCE Group

Turmstrasse 30

6321 Steinhausen



Copyright © 2024 GCE. All rights reserved.